Privacy Policies
Overview
This Privacy Policy, in conjunction with our standard Terms and Conditions, sets out how we, The Great Wood, collect, store and process personal data about you when you use or interact with https://www.greatwood.co.uk (our website).
This policy covers all users of the website, individuals who sign up for our newsletter or who are guests who make a booking, members of the guest's party and any other individual about whom we collect personal information. It does not cover users who are companies.
Data controller
The Great Wood run the thegretwood.co.uk website. The Great Wood is the data controller. In addition, whenever a booking is made via the bookalet.co.uk system, the data and information is shared with BnBSelect.com Ltd (trading as bookalet) and they also share the information with us. Please see their T&Cs for more information and privacy policy.
How we collect data
When you provide it to us through the use of our website. When you make an enquiry, sign up to our service or make a booking through the bookalet system.
Through the use of our website using cookies.
By contacting us via phone and providing us with your information.
Occasionally from 3rd party sources.
Our website is powered by Squarespace, please see their T&Cs for more information and privacy policy.
What information we may collect
We may collect and process the following data about you:
Data that you provide by making an enquiry or subscribing to the bookalet service. This may include name and contact details.
Details of booking made via the bookalet forms including guest names and addresses, holiday dates, the date and time the booking was made, how payment was made.
Information you provide us in order to answer or respond to an enquiry you make via a telephone conversation or email enquiry. A record of the conversation or correspondence may be kept.
How we use cookies
We use cookies and information gathering techniques on our website in order to provide you with an enhanced user experience and also for us to gain a better understanding of how you use our site.
Cookies are small files that are typically created when you visit a website and are stored in the cookie directory of your computer. There are two types of cookie; Persistent and Session Specific. Persistent cookies are used to collect non personal data about how the site is being used. Session Specific cookie are used to enable you to navigate around the bookalet site and use its functionality without having to constantly re-enter your username and password.
We specifically use Session Specific cookies so once logged in you can easily navigate around the site. We also use Google analytics to track who is using our site.
We only collect information only where necessary for the provision of our services to you.
You have control over what cookies to accept by changing the settings on your browser to either accept or reject all cookies, or notify you when a cookie is set. Further information can be found at: http://www.allaboutcookies.org/
How We Use Your Data
We use your data to run The Great Wood website.
To improve our business and website.
To fulfil our contractual obligations.
To notify you about updates and changes to our service.
To communicate with your regarding products and services we believe will be of interest to you.
To fulfil our legal obligations.
Disclosure of information to 3rd parties
We will only disclose your data to the extent it is necessary to run our business. We will provide your personal data and information to the Bookalet system only to confirm your booking.
We will also disclose your personal data where required by law or to enforce our own legal rights.
We use Mailchimp as a provider of email services in order to keep our customers up to date with website developments and industry news. The Mailchimp privacy policy can be found here: T&Cs.
How long do we retain your data
We only retain your personal data for as long as necessary.
Specific Retention Periods:
Enquiries via letter, email or telephone: We may retain this personal information for a period of 36 months.
Security of personal data and Information
We take appropriate and proportionate organisational and technical measures to secure your personal information and data and to protect it against unlawful use and/or accidental loss. All data is held on servers with access limited to account holders and authorised internal staff.
Your rights
You may request us to provide you with any personal information and data we hold about you. Provision of this information is subject to you providing us with appropriate evidence of your identity.
You also have the following rights with regards to your personal data:
the right to have your information corrected
the right to have your information removed
the right to restrict processing of your information
the right to object to processing of your information
the right to receive your information in a portable format
the right to complain to a supervisory authority
In the UK, the supervisory authority is the Information Commissioner's Office (ICO).
Please visit: https://ico.org.uk/global/contact-us/
Contact details
The Great Wood
Smiths Lane
Flaxton
York
YO60 7QT
Alternatively, you can telephone us on: 01904 468333 or fill in the 'Contact Us' form on the https://www.thegreatwood.co.uk website.
Last updated: (20/06/2020)